News:


InkSoft Offers Article on Managing Shop Mistakes




August 23, 2017

InkSoft, Tempe, Ariz., now offers an article from industry veteran Marshall Atkinson that explores the top three mistakes shops make and a six-step approach to handling them.

“Six Steps to Manage Mistakes in Your Shop” is part of a weekly article series authored by Atkinson. From “owning” the error to learning from it and putting it to work, readers will learn how to successfully address the situation to re-earn a customer’s trust (and business). Readers also will find out how to determine the root cause of a mistake so they can avoid it from being repeated.

Real-world examples describe common shop slip-ups relating to deadlines, quality and money, and how they can impact a business. The article then discusses strategies for correcting the mistakes.

In addition to practical “hacks” for dealing with mistakes, readers will gain new insights into building and rebuilding customer relationships, and developing systems to lessen their margin for error.


Read the article by clicking here. — J.L.